To our valued customers
Canada Post has continued to work hard throughout the year to deliver on the increased demands as the country has worked to combat COVID-19. We began ramping up early for the peak holiday season given the potential demands and the need to maintain important safety measures. Our processing plants have been operating around the clock, processing record volumes which then go out for delivery each day. To help, we’ve added more than 4,000 seasonal employees, increased our fleet by more than 1,000 vehicles, worked with commercial customers to manage inductions and, throughout it all, encouraged Canadians to shop and ship as early as possible.
Peak season demand beyond projections
What we are seeing now is the full impact of the changes Canadians are making in response to safety and travel restrictions. Canadians are not only shopping online in record numbers for gifts and everyday items, we’ve seen a huge influx of customers at the post offices shipping gifts to replace their traditional holiday visits. We understand the importance of every item.
The result has been an unprecedented demand on our network as we maintain safety measures at each step of the process. Even with processing and delivery moving well with additional resources, there is a limit to what we can safely process and deliver.
We continue to monitor the situation closely and respond accordingly
Looking ahead, with parcel volumes expected to continue at these levels, we want to inform you of some important dates. We’ve revised our shipping deadlines/cut-off dates and ask you to please take them into consideration when shipping and setting expectations with your customers. We remain committed to reliable and timely service and understand the importance of delivering items before Christmas. Deadlines for mail remain unchanged. As a reminder, on-time delivery guarantees have been suspended since March 18, 2020 due to the unique circumstances we are operating in this year.
As we have done all year, we will also advise Canadians of these changes as we work to deliver their items before Christmas.
COMMERCIAL/CANADA POST SOLUTIONS FOR SMALL BUSINESSTM – REVISED HOLIDAY CUT-OFF MAILING DATES
Canada Post Xpresspost deadline: December 17
Canada Post Priority deadline: December 18